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Where to find it: Fulfillment Settings → Delivery Settings → Custom Delivery Zones (this is a section on the Delivery Settings page, not a separate screen)
Custom zones — and the standard delivery fee/radius fields they override — only appear once Use Own Delivery Fleet is turned on. See Delivery for why.
Delivery zones define the geographic areas you are willing to deliver to. Instead of using a simple radius circle, Local Pass calculates zones using actual drive time from your business address (via Mapbox) — giving you a much more accurate and realistic picture of what is reachable than a straight-line distance would. For example, a 15-minute drive-time zone near a waterfront will look very different from one in the middle of a grid-based city.

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Adding a new delivery zone

  1. Turn on Custom Delivery Zones, then tap Add Custom Zone
  2. Fill in the zone details:
  1. Use the Drive Time Range slider to set your delivery radius in minutes (5 to 60 minutes, in 5-minute steps)
  2. Tap Save Zone
Start with your most common delivery area. You can always add more zones later with different fees and minimums.

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Editing an existing zone

Tap the edit icon on a zone card to open it back up — the saved name, fee, minimum order, and drive time are all pre-filled and ready to adjust. Move the Drive Time Range slider to change the radius, then tap Save Zone again. Tap the trash icon on a zone card to delete it. If you delete your last remaining zone, Custom Delivery Zones turns itself back off.

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Map availability

On web, the zone boundary is calculated and saved correctly even though the map isn’t displayed. You can view the zone visually on the mobile app after saving.

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Tips for setting up your zones

  • Create multiple zones with different fees — for example, a lower fee for nearby neighbourhoods and a higher fee for areas further away
  • Use minimum order amounts to ensure delivery to distant zones remains profitable
  • Shorter drive times (e.g., 10–15 min) are better for hot food that needs to arrive quickly; longer times (e.g., 30–45 min) work for packaged goods or cold items

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Drive time slider reference