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Placing an order on Local Pass is designed to be simple, transparent, and fair. This guide walks you through everything that happens between tapping Checkout and getting your order.

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Step 1 — Review Your Cart

Before you reach checkout, you’ll land on the Cart screen. Here you can:
  • Increase or decrease the quantity of any item
  • Remove items entirely using the trash icon
  • Add more items by tapping Add more items
  • Leave order instructions for the vendor (allergies, special requests, etc.)
You’ll also see an Order Goal Tracker at the top of your cart — more on that below.

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Step 2 — The Loading Screen

After tapping the checkout button in your cart, Local Pass runs a quick calculation in the background. This is where we:
  • Confirm your delivery address and distance to the vendor
  • Calculate your delivery fee, service fee, and estimated delivery or pickup time
  • Check whether you qualify for free delivery
  • Check if any promotions apply to your order
This only takes a few seconds. You’ll see a loading animation while it runs.

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Step 3 — The Checkout Summary

Once the loading screen finishes, you’ll arrive at the Checkout Summary. This is where you:
  • Choose your fulfillment type (how you want your order delivered or picked up)
  • Review your delivery address or pickup location
  • See your estimated delivery or pickup time
  • Add delivery notes (e.g. “Leave at door”, “Buzzer code 42”)
  • Optionally apply Local Coins to reduce your total
  • Review a full breakdown of all fees
  • Add a tip (for delivery orders)
  • Confirm your total and tap Checkout

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Step 4 — Payment

Local Pass uses Stripe to process all payments securely. When you tap Checkout:
  • A secure payment sheet opens — you can pay with a saved card, Apple Pay, or Google Pay
  • Your card is authorized (a hold is placed)
  • For most order types, the charge is finalized when your order is confirmed
  • For Express (on-demand) deliveries, the charge is only captured once your driver picks up your order
You’ll never be charged a markup. Every fee is itemized and explained. See Understanding Your Fees for a full breakdown.

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Step 5 — Order Processing

After payment, you’re taken to the Order Processing screen. Please stay on this screen while we:
  • Confirm your payment with Stripe
  • Create your order record
  • Notify the vendor
  • (For delivery orders) Begin matching you with a driver
This usually takes 10–20 seconds. Do not close the app.

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Step 6 — Order Tracking

Once processing is complete, you’ll be taken to the Order Tracking screen where you can follow your order in real time.
Your order confirmation and receipt will be available in the Orders section of the app. You’ll also receive push notifications at key status changes.

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Agrifood vs. Restaurant Orders

Local Pass serves two types of vendors, and the checkout experience is slightly different for each. See Fulfillment Types for a full explanation of each option.