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Local Pass is a delivery and rideshare platform built for drivers in Canadian cities. This guide walks you through everything from creating your account to earning on your first shift — and everything in between. Whether you’re setting up for the first time or looking for help with a specific feature, you’re in the right place.

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Before You Begin

Make sure you have the following ready before you start. Having these on hand means you can complete registration and get approved without delays.

A Canadian mobile number

Your phone number is your login — you’ll receive a verification code by SMS every time you sign in. It must be a Canadian number starting with +1.

A valid email address

Used for account notifications and payment updates. Enter one you check regularly.

Government-issued photo ID

Required for identity verification before your account is activated. A driver’s licence works well.

Proof of vehicle insurance

Required for vehicle delivery drivers. Ensure your policy covers commercial or delivery use — standard personal policies may not.

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How Local Pass Works

As a courier on Local Pass, you receive delivery requests sent directly to your phone while you’re on shift. Here’s the basic loop:
1

Go on shift

Open the app and toggle your shift on. Local Pass begins sharing your location with the dispatch system so nearby orders can be routed to you.
2

Receive a request

When an order is matched to you, your phone rings and a delivery card appears on screen. You have 40 seconds to accept or decline.
3

Pick up the order

Navigate to the restaurant or store. The app provides turn-by-turn directions powered by Google Maps.
4

Deliver to the customer

Once you’ve picked up, navigate to the customer’s address. Local Pass automatically notifies the customer as you get close.
5

Earn

Your earnings are credited to your in-app wallet when the delivery is marked complete. Cash out whenever you’re ready.

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Setting Up Your Account

New to Local Pass? Follow these steps in order to go from zero to your first shift.
1

Create your account

Choose your province and city, enter your phone number, and accept the Terms & Conditions.Create your account →
2

Verify your phone number

Enter the 6-digit code sent to you by SMS to confirm your identity.Verify your phone →
3

Complete your driver profile

Choose your driver type (rideshare, delivery, or both), set your delivery method, enter your personal details, add your home address, and grant location and notification permissions.Complete your profile →
4

Upload your documents

Submit your driver’s licence, insurance, and any other required documents for review. This is completed at the end of the onboarding wizard.Verify your account →
5

Wait for approval

Document reviews typically take 1–2 business days. You’ll receive a notification when your account is activated. Until then, you can explore the app but will not receive live orders.
6

Go on your first shift

Once approved, toggle your shift on and you’re live. See Waiting for Delivery Requests to understand what happens next.

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What Each Section of This Guide Covers

Creating Your Account

How to register — choosing your city, entering your phone number, and accepting the terms.

Signing In

How returning drivers log back into their account using phone verification.

Verifying Your Phone

How to enter your SMS code and what to do if it doesn’t arrive.

Terms & Conditions

A plain-language breakdown of the driver agreement — your status, insurance, data, and earnings.

Completing Your Driver Profile

The five-page setup wizard — photo, driver type, personal details, address, and permissions.

Account Created

What the confirmation screen means and what to expect while your documents are reviewed.

Waiting for Delivery Requests

How the dispatch lobby works, what the delivery card shows, and how to accept or decline.

Active Delivery & Navigation

The two delivery phases, map controls, GPS tracking, customer notifications, and cancellations.

Back-to-Back Orders

How to pre-accept a second delivery while completing your current one.

Demand Map

How to read the map and position yourself in high-activity zones to get more orders.

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Quick Tips for Your First Shift

This is the single most common reason new drivers don’t receive orders. Local Pass needs to track your location in the background so you can be matched with nearby requests even when your screen is locked. Go to Settings → Local Pass → Location and set it to Always.
The app runs a background service for location updates, but keeping it open in the foreground gives the most reliable experience — especially on your first shift while you’re getting familiar with things.
Open the Demand Map and set it to Historical → This Week to see which parts of your city consistently get the most orders. Start your shift in or near those areas instead of guessing.
You have 40 seconds to accept or decline each request. If you don’t respond, the order is passed to another driver and counts as a decline. Aim to keep your acceptance rate above 80%.
Navigation with the screen on, GPS running, and the app active drains battery faster than normal use. Keep a charging cable and car mount in your vehicle before your first shift.
Every new driver receives a $50 welcome credit added to their in-app wallet at account creation. You can see it in your Driver Profile under Wallet.

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Need Help?

If something isn’t working or you have a question that this guide doesn’t answer, contact the Local Pass support team through the Support section in your Driver Profile.
Local Pass support will never ask for your SMS verification code, your wallet PIN, or your password. If someone contacts you claiming to be Local Pass support and asks for these, do not share them.