Legal

Before you can complete registration, you must read and accept the Local Pass Driver Terms & Conditions. This agreement sets out the rules of operating on the platform, what Local Pass provides, and what’s expected from you as a driver.

​

How to Accept

The Terms & Conditions appear as a sheet that slides up from the bottom of the registration screen. You can open them by tapping the Terms & Conditions link on the sign-up screen.

​

Key Points in Plain Language

Below is a summary of the most important sections of the agreement. This is not a substitute for reading the full document — it’s a quick reference for drivers.

​

Your Status as a Driver

You work as an independent contractor, not as an employee of Local Pass. This means:

• You choose your own hours and can log off at any time
• Local Pass does not provide employment insurance, health benefits, or pension contributions
• You are responsible for filing your own taxes, including reporting income from deliveries
• You may be required to register for GST/HST depending on your annual earnings

​

Insurance

• You must hold a valid driver’s licence and current vehicle registration for any vehicle you use on the platform
• Standard personal auto insurance policies typically do not cover commercial use — you are responsible for obtaining the appropriate endorsement or policy
• Local Pass does not provide primary vehicle insurance during trips
• Foot and bicycle couriers are responsible for any liability coverage applicable in their area

​

Your Responsibilities on the Platform

• Maintain an acceptance rate of at least 80% to remain in good standing
• Do not share your account credentials or let anyone else use your profile to accept orders
• Treat customers, restaurant staff, and other drivers respectfully at all times
• Provide accurate information during registration and keep your details up to date

​

Location Data

By accepting the agreement, you confirm that you understand and consent to the following:

• Local Pass tracks your location continuously while you are on shift, including when the app is running in the background
• Your location is used to match you with nearby orders and to show customers a live map of your progress
• Location history may be retained for dispute resolution and earnings verification
• You can stop location tracking at any time by toggling your shift off

​

Earnings and Wallet

• A $50 welcome credit is added to your in-app wallet when your account is created
• Earnings from completed orders are credited to your wallet after each delivery
• Tips shown at the time of the offer reflect what the customer set before ordering. Additional tips added after delivery are processed separately and credited within 48 hours
• Local Pass may deduct amounts from your wallet for confirmed fraud, chargebacks, or damages following a dispute process

​

Account Suspension and Termination

• Local Pass can suspend or permanently terminate your account for serious violations including fraud, harassment, repeated cancellations, or uploading false documents
• You can appeal a suspension within 14 days of receiving notice by contacting support
• Any remaining wallet balance is paid out after the standard dispute hold period on termination

​

Disputes

• Disputes between you and Local Pass are resolved through binding arbitration, not court action
• You waive the right to participate in class-action lawsuits
• Small claims court remains an option for claims within the applicable monetary limit in your province
• The agreement is governed by the laws of the province you registered in

​

If the Agreement Is Updated

Local Pass occasionally updates the Terms & Conditions. When a significant change is made, you may be asked to review and re-accept the updated agreement when you next sign in. You cannot continue using the platform until you accept the new version.