After every completed delivery, customers can leave a rating and written feedback. Your ratings directly reflect the quality of your service and are visible to you in the app.
How to View Your Ratings
Go to Driver Profile → Reviews (or navigate to the Reviews screen from your profile).
The screen shows your last 100 ratings, with your average rating calculated across all of them.
Delivery Ratings
Customers rate you with a star score and indicate specific things they liked or didn’t like:
What You Did Well
Customers can highlight positive attributes:
- Quick delivery — you arrived fast
- Friendly — you were kind and professional
- Good communication — you kept the customer informed
- Followed instructions — you respected their delivery notes
Things to Improve
Customers can also flag areas where you fell short, using the same categories in reverse.
Customers may also leave a written comment. This appears below the thumbs-up / thumbs-down breakdown.
How Ratings Affect You
Your average rating is visible on your driver profile and is a key factor in your standing on the platform. Consistently low ratings may result in reduced order matching or a review of your account.
To improve your ratings: follow delivery instructions carefully, communicate proactively if there’s a delay, and be friendly at every handoff.
What Each Review Entry Shows
In the reviews list, each entry displays:
- Order ID — links to the specific delivery
- Date — when the review was posted
- Overall star rating
- Specific feedback (thumbs-up attributes, thumbs-down attributes, written comment)
