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Every restaurant on Local Pass collects reviews from customers. You can find reviews in two places:
  • On the restaurant profile page — a summary with category scores and a scrollable preview of recent comments
  • In the full reviews list — tap the arrow next to the star rating to see up to 100 of the most recent reviews

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What the Ratings Mean

Restaurants are rated across four categories: The overall star rating shown on restaurant cards and in the feed is an average across all reviews received. It updates automatically as new reviews come in.

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Liking a Review

If a review is helpful, tap the heart icon below it to like it. The like count appears next to the icon. Liking a review helps other customers find the most useful feedback. You can like any review, but you can only like each review once.

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Merchant Responses

Restaurant owners can reply to customer reviews. When they do, the response appears directly below the customer’s comment with the label “Merchant response” and the date it was posted. This is a sign of an engaged restaurant that takes customer feedback seriously.

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Leaving Your Own Review

To leave a review, open the restaurant’s profile page and scroll to the Rate and review section.
You must be logged in to leave a review. If you don’t have an account, tap Create Account when prompted.
To submit a review:
  1. Tap the star rating in the Rate and review section — for example, tap the 4th star to give a 4-star rating
  2. The review form opens automatically
  3. Rate the restaurant across the individual categories (Food, Atmosphere, Service, Value)
  4. Write a comment describing your experience
  5. Optionally, add a photo
  6. Submit the form
Your review will appear in the restaurant’s full reviews list and contributes to their overall score.

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Tips for Writing a Helpful Review

  • Be specific — mention particular dishes, what you liked, or what could be improved
  • Be fair — consider that a single off day doesn’t always reflect the restaurant’s usual quality
  • Add a photo — images help other customers know what to expect
  • Keep it relevant — focus on the food, service, and experience rather than factors outside the restaurant’s control (like delivery time if you ordered through a third-party)

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Reporting a Vendor

If you believe a restaurant listing contains inaccurate information or violates Local Pass guidelines, tap the “Report this vendor” link at the bottom of the restaurant profile. This opens an email addressed to the Local Pass support team with the restaurant name pre-filled.