> ## Documentation Index
> Fetch the complete documentation index at: https://localtechnologiesinc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started

Local Pass is a delivery platform built for drivers in Canadian cities, with rideshare coming soon. This guide walks you through everything from creating your account to earning on your first shift — and everything in between.

Whether you're setting up for the first time or looking for help with a specific feature, you're in the right place.

***

## Before You Begin

Make sure you have the following ready before you start. Having these on hand means you can complete registration and get approved without delays.

<CardGroup cols={2}>
  <Card title="A Canadian mobile number" icon="mobile">
    Your phone number is your login — you'll receive a verification code by SMS every time you sign in. It must be a Canadian number starting with **+1**.
  </Card>

  <Card title="A valid email address" icon="envelope">
    Used for account notifications and payment updates. Enter one you check regularly.
  </Card>

  <Card title="Government-issued photo ID" icon="id-card">
    Required for identity verification before your account is activated. A driver's licence works well.
  </Card>

  <Card title="Proof of vehicle insurance" icon="shield-check">
    Required for vehicle delivery drivers. Ensure your policy covers commercial or delivery use — standard personal policies may not.
  </Card>
</CardGroup>

***

## How Local Pass Works

As a courier on Local Pass, you receive delivery requests sent directly to your phone while you're on shift. Here's the basic loop:

<Steps>
  <Step title="Go on shift">
    Open the app and toggle your shift on. Local Pass begins sharing your location with the dispatch system so nearby orders can be routed to you.
  </Step>

  <Step title="Receive a request">
    When an order is matched to you, your phone rings and a delivery card appears on screen. You have **40 seconds** to accept or decline.
  </Step>

  <Step title="Pick up the order">
    Navigate to the restaurant or store. The app provides turn-by-turn directions powered by Google Maps.
  </Step>

  <Step title="Deliver to the customer">
    Once you've picked up, navigate to the customer's address. Local Pass automatically notifies the customer as you get close.
  </Step>

  <Step title="Earn">
    Your earnings are credited to your in-app wallet when the delivery is marked complete. Cash out whenever you're ready.
  </Step>
</Steps>

***

## Setting Up Your Account

New to Local Pass? Follow these steps in order to go from zero to your first shift.

<Steps>
  <Step title="Create your account">
    Choose your province and city, enter your phone number, and accept the Terms & Conditions.

    [Create your account →](/drivers/getting-started/account-setup)
  </Step>

  <Step title="Verify your phone number">
    Enter the 6-digit code sent to you by SMS to confirm your identity.

    [Verify your phone →](/drivers/getting-started/verifying-your-phone)
  </Step>

  <Step title="Complete your driver profile">
    Choose your driver type (rideshare isn't live yet, so select delivery to start earning right away), set your delivery method, enter your personal details, add your home address, and grant location and notification permissions.

    [Complete your profile →](/drivers/getting-started/completing-driver-profile)
  </Step>

  <Step title="Upload your documents">
    Submit your driver's licence, insurance, and any other required documents for review. This is completed at the end of the onboarding wizard.

    [Verify your account  →](/drivers/verification)
  </Step>

  <Step title="Wait for approval">
    Document reviews typically take **1–2 business days**. You'll receive a notification when your account is activated. Until then, you can explore the app but will not receive live orders.
  </Step>

  <Step title="Go on your first shift">
    Once approved, toggle your shift on and you're live. See [Waiting for Delivery Requests](/drivers/lobby) to understand what happens next.
  </Step>
</Steps>

***

## What Each Section of This Guide Covers

<CardGroup cols={2}>
  <Card title="Creating Your Account" icon="user-plus" href="/creating-your-account">
    How to register — choosing your city, entering your phone number, and accepting the terms.
  </Card>

  <Card title="Signing In" icon="right-to-bracket" href="/signing-in">
    How returning drivers log back into their account using phone verification.
  </Card>

  <Card title="Verifying Your Phone" icon="message-sms" href="/verifying-your-phone">
    How to enter your SMS code and what to do if it doesn't arrive.
  </Card>

  <Card title="Terms & Conditions" icon="file-contract" href="/terms-and-conditions">
    A plain-language breakdown of the driver agreement — your status, insurance, data, and earnings.
  </Card>

  <Card title="Completing Your Driver Profile" icon="list-check" href="/completing-your-driver-profile">
    The five-page setup wizard — photo, driver type, personal details, address, and permissions.
  </Card>

  <Card title="Account Created" icon="circle-check" href="/account-created">
    What the confirmation screen means and what to expect while your documents are reviewed.
  </Card>

  <Card title="Waiting for Delivery Requests" icon="clock" href="/waiting-for-delivery-requests">
    How the dispatch lobby works, what the delivery card shows, and how to accept or decline.
  </Card>

  <Card title="Active Delivery & Navigation" icon="route" href="/active-delivery-and-navigation">
    The two delivery phases, map controls, GPS tracking, customer notifications, and cancellations.
  </Card>

  <Card title="Back-to-Back Orders" icon="layer-group" href="/back-to-back-orders">
    How to pre-accept a second delivery while completing your current one.
  </Card>

  <Card title="Demand Map" icon="map-location-dot" href="/demand-map">
    How to read the map and position yourself in high-activity zones to get more orders.
  </Card>
</CardGroup>

***

## Quick Tips for Your First Shift

<AccordionGroup>
  <Accordion title="Set your location permission to 'Always' — not just 'While Using'">
    This is the single most common reason new drivers don't receive orders. Local Pass needs to track your location in the background so you can be matched with nearby requests even when your screen is locked. Go to **Settings → Local Pass → Location** and set it to **Always**.
  </Accordion>

  <Accordion title="Keep the app open in the foreground when possible">
    The app runs a background service for location updates, but keeping it open in the foreground gives the most reliable experience — especially on your first shift while you're getting familiar with things.
  </Accordion>

  <Accordion title="Use the Demand Map before you start driving">
    Open the Demand Map and set it to **Historical → This Week** to see which parts of your city consistently get the most orders. Start your shift in or near those areas instead of guessing.
  </Accordion>

  <Accordion title="Respond to requests quickly">
    You have 40 seconds to accept or decline each request. If you don't respond, the order is passed to another driver and counts as a decline. Aim to keep your acceptance rate above 80%.
  </Accordion>

  <Accordion title="Keep your phone charged">
    Navigation with the screen on, GPS running, and the app active drains battery faster than normal use. Keep a charging cable and car mount in your vehicle before your first shift.
  </Accordion>

  <Accordion title="Your $50 welcome credit is already in your wallet">
    Every new driver receives a \$50 welcome credit added to their in-app wallet at account creation. You can see it in your Driver Profile under Wallet.
  </Accordion>
</AccordionGroup>

***

## Need Help?

If something isn't working or you have a question that this guide doesn't answer, contact the Local Pass support team through the **Support** section in your Driver Profile.

<Note>
  Local Pass support will **never** ask for your SMS verification code, your wallet PIN, or your password. If someone contacts you claiming to be Local Pass support and asks for these, do not share them.
</Note>