> ## Documentation Index
> Fetch the complete documentation index at: https://localtechnologiesinc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Leaving review
After your order is delivered or picked up, Local Pass gives you the chance to share feedback. Reviews help Local Pass maintain quality standards, support great drivers, and give vendors useful information about their service.
Leaving a review is optional, but it's one of the most meaningful things you can do for the small businesses and independent drivers on the platform.
***
## When Can I Leave a Review?
The review screen appears automatically when you tap **Complete Order** at the end of your order. You can only leave one review per order.
The type of review you're asked for depends on how your order was fulfilled:
| Fulfillment Type | Review Type |
| ---------------------------- | ------------- |
| Delivery (Local Pass driver) | Driver review |
| Pickup | Vendor review |
***
## Reviewing Your Driver (Delivery Orders)
For delivery orders, you'll be asked to rate your **Local Pass driver**.
### Overall Rating
Use the star bar at the top to give your driver an overall score from 1 to 5. It defaults to 5 — adjust it up or down based on your experience.
### Written Comment
There's an optional text box where you can leave a personal note about your delivery. You can write up to 500 characters. This is shown to our team and helps us coach drivers or recognize exceptional service.
### Thumbs Up / Thumbs Down
After setting your star rating, you'll be asked **"What went well?"** with four specific categories. For each one, tap the thumbs up or thumbs down:
| Category | What it measures |
| ------------------------- | ----------------------------------------------------------------------- |
| **Good communication** | Did the driver contact you when needed? Were they clear and responsive? |
| **Friendly** | Was the driver polite and pleasant during the interaction? |
| **Quick delivery** | Did they arrive within the expected time window? |
| **Followed instructions** | Did they follow your delivery notes (e.g. leave at door, buzzer code)? |
You don't have to rate every category — just the ones that feel relevant to your experience.
If a driver went above and beyond, the thumbs up ratings on communication, friendliness, and speed are visible to their profile and help them earn more orders.
***
## Reviewing the Vendor (Pickup Orders)
For pickup orders, you'll be asked to rate the **vendor** directly.
### Overall Rating
Same as the driver review — a 1–5 star bar, defaulting to 5.
### Written Comment
An optional text box for your personal notes about the pickup experience, up to 500 characters.
### Category Ratings
After the overall score, you'll be asked to rate the vendor across four specific dimensions using a 1–5 star scale for each:
| Category | What it measures |
| ------------------- | ------------------------------------------------------------------------ |
| **Food** | The quality, taste, and presentation of your order |
| **Atmosphere** | The environment at the pickup location (cleanliness, vibe, organization) |
| **Service** | How the staff treated you and handled your order |
| **Value for Money** | Whether the order felt worth the price you paid |
You don't have to fill in every category — but the more you rate, the more useful your feedback is for the vendor.
***
## Saving and Completing
Tap **Save & Complete** when you're done with your review. This:
* Saves your ratings and written feedback
* Clears your active cart
* Takes you to your **Activity History**, where the completed order now lives
If you don't want to leave a review, you can still tap **Save & Complete** with the default 5-star rating and no written comment — the order will close normally.
***
## How Reviews Are Used
### Driver Reviews
Driver ratings feed directly into each driver's profile score. Ratings are averaged over time and visible to vendors and Local Pass operations. Consistent low scores are reviewed by our team. Drivers are never penalized for a single low rating — patterns matter more than individual scores.
If your order was delivered by a third-party courier rather than a Local Pass driver, your star rating and thumbs-up/down still submit, but they aren't attached to anyone's driver profile — there's no Local Pass driver record for that delivery.
### Vendor Reviews
Vendor ratings contribute to the vendor's overall profile on Local Pass. Ratings across food quality, service, atmosphere, and value give vendors a nuanced picture of customer satisfaction. Vendors can see their aggregate scores and use them to improve.
Reviews are not publicly displayed as individual comments at this time. They are used internally by Local Pass to maintain quality and support vendors and drivers with actionable feedback.
***
## Frequently Asked Questions
No. Once you tap Save & Complete, your review is saved and cannot be changed. If you feel a review was submitted in error, contact support and we'll look into it.
Driver review comments are reviewed by the Local Pass team. They may be shared with a driver as coaching feedback, but they are not shown publicly.
You can return to your order from the Orders section in the app and complete it from there. The review prompt will appear when you tap Complete Order.
No — a star rating is required to submit. The default is 5 stars, so if you'd rather not rate at all, just tap Save & Complete without changing anything.