> ## Documentation Index
> Fetch the complete documentation index at: https://localtechnologiesinc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer chat

> How to send and receive messages from the customer during an active delivery.

You can message the customer at any point during an active delivery using the in-app chat. Your personal phone number is never shared — all communication stays within the app.

## Opening the Chat

Tap the 💬 **Chat** button on the left side of the navigation screen.

## Unread Message Badge

If the customer sends you a message while you're navigating, a **red badge** appears on the chat button. Tap it to read their message and the badge will clear.

## Sending a Message

### Quick Replies

At the bottom of the chat screen, you'll see a row of pre-written message chips. Tap any one to select it, then tap the **send (➤)** button to send it instantly:

* *"What's your ETA?"*
* *"Just a minute..."*
* *"Thanks for waiting!"*
* *"On my way down!"*
* *"I'm in the front/side entrance."*

### Custom Messages

Tap the text field and type your own message. Tap the **send (➤)** button when ready.

<Tip>
  The selected quick-reply chip appears as placeholder text in the input field. If you want to use it as-is, just tap send. If you want to customize it, tap the field and edit the text first.
</Tip>

## Typing Indicator

When the customer is actively typing a message back to you, a **typing animation** appears at the bottom of the chat screen so you know a reply is coming.

## Leaving the Chat

Tap the **← back arrow** at the top left to return to the navigation screen. Any messages you sent are saved and the customer can still see them.

<Note>
  The chat history is tied to the current order. Once the delivery is completed or cancelled, the chat closes.
</Note>