> ## Documentation Index
> Fetch the complete documentation index at: https://localtechnologiesinc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> See what customers are saying about your store and reply directly from your dashboard.

Understanding what your customers love — and where you can improve — is vital for growth on **Local Pass**. The **Reviews** section in your Merchant Dashboard shows feedback from Local Pass customers and lets you reply publicly.

## Viewing Your Feedback

On your Reviews page, you can browse through your most recent feedback to stay on top of customer sentiment.

* **History:** Reviews are shown ordered by most recent, based on the last 100.
* **Details:** Each review card displays the customer's written comments and their detailed score breakdown.

## The Local Pass Rating System

Unlike simple 5-star systems, Local Pass allows customers to rate specific aspects of their experience. This gives you granular data on exactly what your business is doing right.

A customer's **Overall Score** is calculated based on these four distinct categories:

1. **Atmosphere**
   * The vibe, decor, cleanliness, and comfort of your establishment.
2. **Food Quality**
   * The taste, presentation, and freshness of your products.
3. **Service**
   * The friendliness, knowledge, and speed of your staff.
4. **Value for Money**
   * Whether the price point matched the quality of the experience.

## Replying to a Review

You can respond publicly to any review, right from the same page.

1. Find the review you'd like to respond to.
2. Click **Reply to review**.
3. Write your response and submit.

Your reply appears under the review as a **Merchant Response**, visible to anyone viewing your store. If you need to change what you said, click **Edit** on your existing reply — there's no limit on how many times you can revise it.

<Tip>
  A thoughtful reply — especially to critical feedback — shows prospective customers that you're engaged and responsive. Keep it professional even when a review is harsh.
</Tip>